The House of Krinay Policies
Privacy
Our privacy policy is simple and transparent: any information you share with us, stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information. We limit data access to those who need to know to process your order. Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.
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Refund
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In case of damaged/wrong products, the customer has a choice of either calling for a replacement or getting a refund
To schedule an exchange please drop us an email within 48 hrs of receiving the package at thehouseofkrinay@gmail.com along with your order, exchange details and an image of the purchased product
All exchanges must be in unused condition with all original tags and packaging intact
Replacement to be dispatched with 7-10 working days at no additional cost.
In case of missing/damaged/broken items, we request you to kindly send an unboxing video to us within 48 hours, only then can we consider the case.
Return is not applicable on bulk or corporate orders
In case of any queries regarding the product you wish to order, feel free to reach out to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels.
Ph: +91 9632449587 (10:00am-6:30pm, Monday to Saturday)
Email: thehouseofkrinay@gmail.com
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DISCLAIMER
The images of the products shown on the website may be slightly different than the product delivered in terms of shade and color as the images shown on the website are graphical representation of the product.
The House of Krinay takes no responsibility if in the due course of usage of the product there are any damages. If the customer has any query about the product they can email us and ask us beforehand. Damage to the product after it is used is sole responsibility of the customer. To claim an exchange or refund for a clearance product, please get in touch with us as soon as you get the delivery.
Please note shipping charges applied will not be refunded.
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CANCELLATION POLICY
How do I cancel an order on thehouseofkrinay.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at thehouseofkrinay@gmail.com with your order number mentioned in the subject line. Refund will be intiated in the 7-10 working days with a deduction of 10% of the total amount.
Any cancelation of the order after 24 hours no refund will be provided.
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