Wine Hamper Box

• Journal - 100 pages Undated
• Personalised Card 
• Pack of Mixed trail 
• Customised Pen - Blue roller pen
• Sula Vineyard-Shiraz Cabernet Wine Bottle - 750 ml

Refund
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In case of damaged/wrong products, the customer has a choice of either calling for a replacement or getting a refund
To schedule an exchange please drop us an email within 48 hrs of receiving the package at thehouseofkrinay@gmail.com along with your order, exchange details and an image of the purchased product
All exchanges must be in unused condition with all original tags and packaging intact
Replacement is to be dispatched within 7-10 working days at no additional cost.
In case of missing/damaged/broken items, we request you kindly send an unboxing video to us within 48 hours, only then can we consider the case.
Return is not applicable on bulk or corporate orders
In case of any queries regarding the product you wish to order, feel free to reach out to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels.
Ph: +91 9632449587 (10:00 am-6:30 pm, Monday to Saturday)
Email: thehouseofkrinay@gmail.com

CANCELLATION POLICY
How do I cancel an order on thehouseofkrinay.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at thehouseofkrinay@gmail.com with your order number mentioned in the subject line. Refund will be initiated in 7-10 working days with a deduction of 10% of the total amount.
Any cancellation of the order after 24 hours no refund will be provided.

**Shipping Policy - Delighting You with Timely Deliveries**

At The House of Krinay, we are committed to providing you with a delightful shopping experience, which includes fast and reliable shipping services. We want to ensure that your carefully curated hampers reach their destination in perfect condition and on time, making your gifting moments even more special. Here's all you need to know about our Shipping Policy:

**Shipping Timeframes:**

1. **Processing Time:** Once your order is placed, our team begins the meticulous process of preparing your curated hamper. This includes handpicking the finest products, customizing your gift (if applicable), and elegantly packaging it with attention to detail. Our processing time typically ranges from 1 to 3 business days.

2. **Shipping Time:** We offer various shipping options to cater to your needs:
- Standard Shipping: Delivery typically takes 3 to 7 business days, depending on the destination.
- Express Shipping: For those who can't wait to see smiles on their loved ones' faces, we offer express shipping with delivery in 1 to 2 business days, depending on the destination.

**Shipping Costs:**

Shipping costs will be calculated based on the weight and destination of your order. During the checkout process, you will see the available shipping options along with their corresponding costs. Rest assured, we strive to provide competitive shipping rates while ensuring your hamper arrives promptly.

**Order Tracking:**

We understand the excitement of eagerly waiting for your gift to arrive. That's why we provide order tracking for all our shipments. Once your order is processed and shipped, we will send you a tracking number via email. You can use this number to monitor the status and estimated delivery time of your curated hamper.

**Delivery Addresses:**

To ensure smooth delivery, please provide accurate and complete shipping addresses. We are unable to make changes to the delivery address after the order has been shipped, so double-check your information before placing your order.

**Shipping Restrictions:**

While we strive to deliver happiness to as many places as possible, there may be some remote or international locations where shipping is not available. If you have any concerns about shipping to a specific area, please contact our customer support team, and we will do our best to assist you.

**Delightful Moments, Guaranteed:**

Our team is dedicated to ensuring your hamper reaches its destination with the utmost care. However, if you encounter any issues with your shipment, such as damages during transit or delays, please reach out to our customer support team, and we will promptly address the matter to your satisfaction.

**International Shipping:**

For our global customers, we offer international shipping to select destinations. Please note that international shipping times may vary depending on the location and customs regulations. Customs fees, taxes, or import duties (if applicable) are the responsibility of the recipient.

**Spread Smiles, Nationwide:**

At The House of Krinay, we take pride in our reliable shipping services, which extend across the country to ensure your hamper reaches your loved ones no matter where they are. Whether it's a birthday surprise, a congratulatory gift, or a thoughtful gesture "just because," you can count on us to deliver happiness straight to their doorstep.

The images of the products shown on the website may be slightly different than the product delivered in terms of shade and colour as the images shown on the website are graphical representations of the product.
The House of Krinay takes no responsibility if, in the due course of usage of the product, there are any damages. If the customer has any query about the product they can email us and ask us beforehand. Damage to the product after it is used is the sole responsibility of the customer. To claim an exchange or refund for a clearance product, please get in touch with us as soon as you get the delivery.
Please note shipping charges applied will not be refunded.